Frequently asked questions

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Frequently asked questions

✈️ When will my order be delivered?

We ship worldwide. Your order will be packaged really carefully and delivered wherever you want.

Estimated Delivery

USA, UK, Australia and Europe: 7 - 10 business days
Other Markets: 10 - 14 business days

Times may vary slightly depending on local customs. Normally within 12 business days.

You will receive an e-mail after ordering with more information about the delivery.
All order are sent by Registered Air Mail and includes a tracking number so you can follow its journey.

⏎Can I Return my product?

Please review our Return and Exchange Policy.

⛔️ What can I do if the shipment is lost?

Peace of mind. All orders are shipped with registered airmail. Every order includes tracking from our door to yours.

📦 What can I do if my item (or part of it) is damaged?

We work hard to deliver your items without damage. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For details, please review our Return and Exchange Policy.

📧 I would like to speak with the customer service. How can I get in touch?

You can email and use contact us to leave us message. Our team will reply to you within 24 hours.